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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A) False
B) True

2. Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:

A) Delivered based on visitor behavior
B) Can be personalized using attributes
C) Require queue assignment
D) Automatically adjust voice prompts

3. Which tool within Genesys Cloud provides access to Predictive Routing performance metrics?
Response:

A) Queue Performance Dashboard
B) Interaction Details View
C) Analytics API
D) Workforce Management

4. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) GPE tracking snippet (JavaScript)
B) Predictive Router Agent
C) WebRTC gateway
D) SIP trunk

5. Action maps can be prioritized to control which engagement is shown first when multiple maps are eligible.
(True/False)
Response:

A) False
B) True

Solutions: