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Cisco 500-052 Exam Certification Details:
| Exam Name | Deploying Cisco Unified Contact Center Express |
| Exam Code | 500-052 UCCXD |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Sample Questions | Cisco 500-052 Sample Questions |
| Exam Registration | PEARSON VUE |
| Recommended Training | Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 |
| Duration | 60 minutes |
| Number of Questions | 45-55 |
| Exam Price | $300 USD |
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Internetwork Fundamentals ICND1 and ICND2 or CNNABC or basic IP telephony CICD can act as a prerequisite for this exam.
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operate a Unified Contact Center Express System | 28% | - Monitor system operations in Unified Contact Center Express - Troubleshoot Unified Contact Center Express - Perform patching, upgrading, and license additions - Identify basic Unified Contact Center Express user tasks |
| Design a Unified Contact Center Express System Deployment | 32% | - Identify available configuration and ordering tools - Determine customer required features - Evaluate and recommend different configuration options - Perform customer capacity planning |
| Implement a Unified Contact Center Express System | 40% | - Examine the Cisco Business Edition 6000 competitive landscape - Use the Unified Contact Center Express Application Editor - Describe the process for installing Unified Contact Center Express software and hardware - Configure Unified Contact Center Express software and provision users |
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