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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

A) frequency of defects
B) different activities completed and the amount of slack available in each activity
C) arrows showing the flow of goods
D) upper and lower control limits

2. Which of the following items created by an organisation are intangible? Select TWO

A) A massage given at a Spa
B) Legal Advice provided by a solicitor
C) A shirt bought at a retail outlet
D) A cup of coffee from a restaurant

3. Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?

A) buffer stock
B) work-in progress
C) transit inventory
D) anticipation inventory

4. Under what circumstances would an 'intermittent operations' process be the most suitable?

A) an organisation with low numbers of manufacturing staff
B) many different items are produced in low quantities
C) where quality assurance must be carried out regularly
D) in high value, high volume production

5. In which stage of development does the operations department contribute competitive advantage to an organisation?

A) externally neutral
B) internally supportive
C) externally supportive
D) internally neutral

Solutions: