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Salesforce Certified Agentforce Specialist Sample Questions:

1. The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

A) Prompt Builder
B) Agent Builder
C) Model Builder

2. Universal Containers has set up a Service Agent to allow customers to look up their order status.
The topic setup includes:
Name: Order Inquiry
Classification Description: Handles user requests to look up order status, including tracking details and delivery estimates for orders placed within the last 90 days.
Scope: Your job is only to assist authenticated users in looking up the status of their orders placed within the last 90 days. If the order is pending delivery, provide the tracking number and estimated delivery date. Do not handle inquiries for orders older than 90 days.
Which information will be used by the Agentforce reasoning engine to choose this topic?

A) Topic Name and Classification Description
B) Classification Description and Scope
C) Topic Name and Scope

3. Universal Containers' Agent Action includes several Apex classes for the new Agentforce Agent.
What is an important consideration when deploying Apex that is invoked by an Agent Action?

A) The Apex classes must have at least 75% code coverage from unit tests, and all dependencies must be in the deployment package.
B) The Apex classes may bypass the 75% code coverage requirement as long as they are only used by the agent.
C) Apex classes invoked by an Agent Action may be deployed with less than 75% test coverage as long as the agent is not activated in production.

4. What is An Agentforce able to do when the "Enrich event logs with conversation data" setting in Agent is enabled?

A) View session data including user Input and copilot responses for sessions over the past 7 days.
B) Generate details reports on all Copilot conversations over any time period.
C) View the user click path that led to each copilot action.

5. Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email. After creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with a more casual tone?

A) Enhance Friendliness
B) Optimize for Clarity
C) Make Less Formal

Solutions: